IT WAS GREAT AND THE ADVISOR WAS AMAZING.
Andrew and Steve were awesome, patient and knowledgeable if the Chevrolet trucks. There was a manager and another young man that showed us where our truck was traveling from. It put us at ease. Thank you very much
My new car purchase experience was great. I couldn't be more satisfied. Thanks to Jose the sales rep that sold me my car and Steven from finance for explaining all the financing in details, as well as everyone else at Sierra chevy that help me that day. Thanks for making this purchase easy.
I had a great experience with Abe! My air conditioning condenser malfunctioned and the repairs were extensive. Abe made the entire process smooth and painless! I was fortunate to work with someone who takes pride in what they do and who genuinely cares for their customers. Thank you Abe!!!
Alfonso was a great salesman who served us well. He was great help and very knowledgeable. It was the best experience we had. Steve taught my son every step in signing the documents. In cannot thank him enough. Great service.
Everything was great and fast service. Edwin is amazing.
Great experience, thank you Edwin.
Edwin Rivera helped me with my service. He was upbeat and very helpful. I asked him some questions about other things I need to do with my Blazer and he was extremely helpful, offering a number of suggestions. It's a pleasure to visit Sierra Chevrolet for my service and another reason that I'm happy with my first Chevy purchase. Edwin really deserves a pat on the back.
Quick easy and very understandable
Gus helped me with my purchase.. very understanding and did his best in getting the deal I was looking for without hesitation.. totally would recommend my friends to him
Started off my experience still concerned about the health risks due to the pandemic , but thanks to Karen and the staff at Sierra Chevrolet that quickly changed. We were able to reach a deal online and they stuck true to their word. Karen even went out of her way to send me pictures of the vehicle which really helped me confirm my purchase. Thanks again !!
it was great! im very happy
Service did a good job repairing my car, replacing the defective air bag (recall) with my first appointment, and the control panel for the A/C and heater, and the rear door lock for my second appointment. Plus they were great in arranging a Lyft ride for me so that I wouldn't have to hang around the dealership for a good part of the day. The only thing I would recommend is that they call me as soon as my car is ready. For both jobs, I called to check on my car's status because it was beyond ...
Good deal made better. Customer service was great from Sales to Finance. Very satisfied with my Silverado deal.
The experience was smooth and hassle free. All Covid-19 protocols were used as far as I saw. The staff very courteous and helpful. I was in & out dropping and picking up my vehicle. Very satisfied. Thank you to the staff, keep up the great work.
From the check in to the pick up..the staff was great. Professional, Friendly and courteous. I really appreciate the attention to detail.
A+ Service, from the sales to the financial department. I went to look at a truck and ended driving it home.
always an excellent experience every time I go thank you Diane
Edwin Rivera is courteous and professional. He made us feel welcome and took care of our vehicle in timely manner.
Steve in Finance was very informative and made things very clear for us about stuff i never thought about before. Gus was a hard worker.
This was our second purchase with Sierra Chevrolet and I can't express enough gratitude towards sales and finance team! Gus (our sales guy) was fantastic with scheduling our appointment and ensuring availability! Lorenzo (our sales manager) worked out a fabulous deal with us that we could not pass up on. It included Gap and platinum extended warranty! Once we transitioned to financing with Steve (our finance guy) it was smooth sailing! Steve was great with conversation along with very thorough explanations as to what we were signing. He even suggested a great date night location fir my hubby and ...
Douglas Sievert is an exceptional person and really took the time to explain all the details of the car, my options, and the financing. Steve DelCampo was also exceptional. He was detailed on explaining the contract and all the additional features available. Both very charismatic and helpful. We are very happy!!
Salesman Douglas and the Finance guy were great
I recently bought a Chevy Bolt EV from Sierra Chevrolet because they were very upfront and thorough with the numbers since I started emailing them. From the price of the vehicle to rebates and discounts and broke it all down so I could see where each discount came from. They are low pressure and high transparency (which is rare). Christopher and Juan were very helpful and also the finance mgr Steve Del Campo made the process of signing a (thousand) documents more pleasant and even informative.
Steve, Lorenzon and Edwardo where all the best. They were informative they were really helpful with my purchase.
Great. All the guys treated us great
Douglas was a big help! Made the shopping process smooth and also super friendly. Great person all around!
Andrew Lisk is the best car salesman we have ever worked with. Over the past 20 years of buying vehicles and motorcycles, we have NEVER had a better experience! We could not have asked for anything more. If you are in the market for a Chevy. Be sure to see Andrew at Sierra Chevy in Monrovia.
Edwin in the service dept was great!!! He went above and beyond to help me.
Thank you Karen and Steve for an automotive A+ experience. Everyone should have a car buying experience like this.
Friendly and good service
pleasure doing business with Robert and Michael Hoff. Great people, easy going and always cater to their customers.
Great experience all around. Mike Hoffman, Karen, and Steve in finance were all very helpful.
Robert was amazing to work with through the process. He was dliligent and stayed in touch with us months in advance of my trade in. When I was ready, he answered all the questions my husband and I had and went to great lengths during the busy holidays to make sure we got the deal and vehicle we wanted. Steve in Finance was quick and efficient and made that gruesome paper signing process easy and actually fun with his conversation. It wasn't an ideal way to spend NYE but it was quick, efficient and without issue. I have already ...
This was the second vehicle we purchased from this dealership! Robert and Steve were easy and wonderful to deal with. I would definitely recommend them to my family and friends!
Excellent service went on 2018 of Dec. The 6th drive off w/ a chevy impala and my apr was 19 percent come back 2020 drive off w/ a Chevy Equinox at 2.5 ape percent. That's why they are excellent.
Every time I come in Edwin helps me out with whatever trouble I have, he always has the answers to all my questions and makes sure I have a smooth visit. Please promote him!
Everything was great. Will definitely return for service on my vehicle.
Best truck buying experience ever. Thanks Robert Gonzalez.
The guy who showed us the truck was super nice, super informative, emphatic... that made the difference from other dealers
Andrew Lisk was exceptional.
Nice welcome, sales staff very polite. Clean office coffee and drinking water available. Restrooms was clean. Good organization office all sales table sanitizers available. I would like to salute to sales staff and cleaning staff. Wonderful remembering visit.
It was good
Fast and efficient service. Excellent customer service and made sure to address my needs as a client.
Andrew and fiancé manager were really professional and nice. They did my paper work in shortest time(I have not had such experience with other dealerships)
(Translated by Google) FAST SERVICE AND VERY ATTENTIVE STAFF GRASIAS EDWIN RIVERA🤜🤛👍 (Original) SERVICIO RAPIDO Y PERSONAL MUY ATENTO GRASIAS EDWIN RIVERA🤜🤛👍
Great customer service umm but weren’t able to figure out the steering noise problem
went above and beyond the call
Everyone was so friendly and professional.
It was a great and smooth experience. Everyone that helped us was extremely helpful and friendly especially Jack. Thank you!
Andrew went above and beyond with professionalism as well as excellent customer service he helped me find the car I really wanted. Steve the finance guy was amazing too! They both were very knowledgeable and kindly explained everything in depth and made the experience very easy and fun.
We recently turned in our Chevrolet Bolt when our three-year lease ended (great EV, by the way). Andrew Lisk handled our transaction and we couldn't have been more pleased with the courtesy and respect that he showed us. Although we did not purchase another automobile (I just retired and no longer needed a third vehicle in the household), I recommend Andrew if you like to work with no pressure sales consultants.
My service representative was Abe. He was really knowledgeable and extremely courteous to what I needed. He went about my car situation very professionally. It brought great relief to know that my car was in the hands of people who really knew what they were doing. He not only moved my car up the line to get it checked first but he also helped me with the shuttle bus. Abe communicated with me throughout the day on the status of my car. I greatly appreciated his intentionality. I will definitely be back in the future for any car repairs!
The Best !
I took my Tahoe in for a brake job. I misread my service report from fall of 2018 and thinking that I had only 3mm of pad left on my vehicle. I was contacted and told that I had 5mm of pad left and that I did not need a brake job at this time. I greatly appreciate the honesty and integrity of the technician and the service manager at Sierra Chevrolet.
What a great team you guys have there at Sierra Chevrolet .. Alex was very helpful and knowledgeable about the trucks, a brief phone call with him is what brought me in to your dealership. The whole process was no pressure and I would definitely recommend you guys to my friends. Steve was awesome too, he walked me through the financing and warranties with my truck. I had a lot questions and he had all the answers. I live in Toluca Lake. There are quite a few Chevrolet Dealerships I had to pass by to get out to you guys, definitely ...
Sales person Andrew was very attentive and sales manager was easy to work with.
Although, they forgot to call me when my vehicle was ready the service was excellent. Easy check in, very accommodating, knowledgeable, and polite.
It was a great experience. I was hesitant to buy a chevy after visiting diamond chevrolet. However, after visiting your dealership and speaking with Jose and Steve. I'll definitely be coming back in the future.
Friendly service , fast & reliable
Karen the sales associate was so very helpful and she made it possible for me to drive off in a new/used car. She was just great wonderful. In the finance dept. Steve was very informative and did everything accordingly and explained it well, thank you both so very much for my first time buying experience.
Diane immediately came out as I drove in for my appointment. She was able to get my routine maintenance work and recall work completed much sooner than estimated. Very courteous and efficient. Thank you!
Jose and Steve were both extremely professional which made my car buying experience easy and efficient! I would definitely recommend this dealership and Jose’s name to friends and family.
Satisfied with communication
I had a great experience with Cristian as my sales manager and Steve as my finance manager. Both were excellent with providing me with the right information to make my decision to come back as a customer to purchase another lease with Sierra. Cristian was very good at getting me the vehicle I wanted and was very kind throughout the process. Steve was excellent at walking me through the numbers and details of the lease agreement.
DIANN and abe and general manager KEEP their word on getting back to ME and Great service Thanks and my technician
Oil change and tire rotation on a appointment for my 2020 Trail Boss was about an hour and I was out of there. They honored my first service for free and the staff was great! Thank you....
I have been a salesman at a competitors dealership for 13 years. I know what really goes on at a dealership and I know very well how the service department (writers, techs, etc) operate. The online appointment system failed completely. (As to be expected) but .... When I arrived I was greeted promptly and helped out by Abe. He was gracious, did not complain about the fact that my online appointment wasn’t there, and very quickly and efficiently took my truck in and gave me realistic parameters on what to expect. He offered many different options in regards to getting me ...
It’d be great if the truck was washed before delivery.
Great customer service
It took about an hour to get the fuse replaced. Most of the time was waiting for the tech to get to my job. the actual fuse replacement went quickly.
Robert was very easy to work with! He made me feel comfortable and I look forward to working with him again the future.
Too much waiting time. 1.5 hr for a tire rotation is unacceptable
Mariela Samano did everything perfectly: She listened well, explained well, and got me in and out with my car as I'd hoped for. I'm easy going generally, but I was a bit difficult today and she certainly rose to the challenge.
Everything was easy and smooth. Made online appointment. Was helped at the service office right away. Very informative and friendly staff. Thank you
The dealer was friendly and well informed on the cars on the lot. Rob Rodriguez was a excellent sales person made my purchase go really smooth. Im glad i went to this dealer.
Great and friendly shop
Working with the team at Sierra Chevrolet has been one of the best car buying experiences I have ever had. Karen and Lorenzo provided me with amazing customer service and Steve in Finance really took the time to explain everything to me. They all made the process easy. From the very first phone call until everything was signed, I felt informed and confident that I chose the right dealership to give my business to. There are 4 Chevy dealerships much much closer to me, but there is no question that going to Sierra was worth the drive. Really want to thank ...
The team at Sierra Chevrolet was simply amazing. The pricing is extremely competitive and the team we worked with went above and beyond to make my Dad's car buying experience great. Karen, Lorenzo (Sales Team) and Steve (Finance) were so patient with answering all of the questions my Dad had. I highly recommend you visit them if you are in the market not only for a vehicle but for great service. I can't thank them enough. They have gained a lifetime customer.
warm greeting excellent experience answered questions no pressure sale pitch. Made every effort to ensure I was comfortable and my concern were important.
I bought a new vehicle @ Sierra Chevrolet & the experience was GREAT! Andrew Lisk (Sales Representative) was prompt/punctual & meeting me @ the scheduled appointment time w/ the vehicle i wanted. After a test drive, once the terms of purchase were agreed to, Andrew gave me a ride to my bank to pick up the check. Andrew went thru every detail of my new vehicle w/ me & was very professional & courteous. Andrew also went the extra mile & provided me a lot of additional points for my new "myChevrolet," account (THANK YOU)! The Sales Manager was ...
I have purchased eight new Chevrolet vehicles in the last few years. This was by far the best and easiest car purchase ever. Great dealership, even better employees.
The Service Representatives were very helpful and knowledgeable. The phone service was a big disappointment. I called many time at various times during the week and no answer. One time I got an answer to my call but was told they were busy and would call me back. Never happened. I ended taking my car (under warranty) for repair with out an appointment. I left it off mid day and did not expect it back for at least one or two days. The car was ready that same day. Very fast turn around time for repairs. I gave three stars ...
If you are looking for great customer satisfaction and not a lot of pressure to buy then you need to stop by at Sierra Chevrolet. Best dealership in Monrovia! Thank you guys for helping me switch over to a chevy and getting the car I wanted with no hassle or pressure. Andrew L, Art, Roger and Steve are the best!
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